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Needs us9

Waiting on shop12

Resolved426

Closed454

All880

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ShopCategorySeverityOrder

Status	#	Title	Order	Shop	Severity	Updated ↓	Replies
Open	893	Request for Order Modification \| Move the second button 1 cm lower	4519	Brightwater Bespoke	High	8m	0
Pending Support	861	Measurement Issue \| Sleeve length check before cutting	4521	Atelier North	High	21m	3
Open	892	Linen Plus collection not showing when I create an order		Harrow & Vale		40m	0
Pending Support	889	面料与订单不符，请核对 SS2104-02017	4489	上海锦衣定制 · 静安店		1h	4
Open	890	Request garment shipment for 2 shirts	4509	Kestrel Tailoring		2h	0
Pending Support	887	Updated pricing sheet for Q4		Maison Lenoir		3h	2
Open	885	Request for New Fabric Book(s) \| Linen bunch for spring		Old Quay Clothiers		4h	0
Pending Support	883	My order is experiencing a delay	4512	Harrow & Vale		Yesterday	5
Re-Open	881	Order form freezes on the measurements step		The Cambridge Gentleman's Outfitters & Wedding Hire (Trumpington Road branch)	High	Yesterday	6

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Open0

Pending Retailer Response0

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Resolved426

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Category

Orders316

[Admin] Orders277

General Enquiry186

Feedback52

Web App49

Severity

High525

Medium195

Low160

T01 · Inbox · Needs us (index)/admin/tickets · the views, filters and real counts

design decisions

Views as tabs: Needs us (Open + Pending Support Response + Re-Open) · Waiting on shop (Pending Retailer Response) · Resolved · Closed · All · More ▾.
Resolved 426, Closed 454, All 880 are the live prod counts; Needs us / Waiting read 0 today, so the board shows a working day (dotted).
Row = the real index row: status pill (DB colour) · #id · title · category › sub · order pill (bare id, only when set) · shop pill · severity · updated · replies.
Tickets opened by RJ staff say so under the title (most [Admin] Orders tickets are staff-opened).
Right rail = the real Owner / Status / Category / Severity filters, with all-time counts.

what is real · source

· index row + filters · index.blade.php:263-330 · TicketsController.php:55-85

· counts · MCP search_tickets (all time) 2026-10-18

· status colours · tickets_statuses · TRUTH §8

· search matches body, comments, order, brand, shopper · TRUTH §8

r2 · Category › sub, “opened by RJ staff”, sort, time zone, Edit views, density and the facet notes are now hover text. Shop and severity are plain text; status is the only chip. Page count dropped (the tabs carry it).

Saved views per person: H01 prefs store (same as Orders).

Order filter: API has_order only — the 'Order' chip is any / with / without.

proposalneeds backendAPI onlydotted = example value