New ticket

Create a ticket

Type

Free

Title *

Fabric Out of Stock | 228149 Worsted Navy

Category *

[Admin] Orders

Sub Category

Fabric Out of Stock

Severity

High

Brand *

Kestrel

Kestrel Tailoring#327 · USD

Kestrel & Rowe#402 · USD

Order ID

—

Please Explain Your Problem In Detail *

BIU•RecordSelect Template

Describe the problem

Upload Attachments

Drop files or browse

CancelCreate ticket

Shop

Kestrel Tailoring#327 · USD

WalletUSD 2,310.50

Order

Put Order On Hold

proposal

T11 · New ticket · /admin/tickets/newstaff opens a ticket to a shop

design decisions

Real fields in the real order: Type (Free; Premium disabled) · Title · Category → Sub Category · Brand (owner search) · Order ID (after a brand) · Severity · body with Record + Select Template · attachments.
Hover Create ticket for what happens: starts at Pending Retailer Response, the shop is emailed.
Side: who gets it (the shop is the owner; no assignee) and the Order hint.
Put Order On Hold here is a proposal — today it exists only in the Orders-list modal.

what is real · source

· create fields · TRUTH §5 Off the page

· new staff ticket → PRR · TicketsController.php:168

· body ≥ 10 chars · StoreTicketRequest.php:77

r2 · Placeholders shortened; Premium (disabled), the brand search hint, upload limits and the submit consequence are hover text. The “second create card” note moved here (open question 9).

proposalneeds backendAPI onlydotted = example value