Needs us9
Title, ticket #, order, shop…/
ShopCategorySeverityOrder
OpenHigh8 min ago
#893 Request for Order Modification | Move the second button 1 cm lower
Brightwater Bespoke4519Request for Order Modification0
Pending SupportHigh21 min ago
#861 Measurement Issue | Sleeve length check before cutting
Atelier North4521Measurement Issue3
OpenMedium40 min ago
#892 Linen Plus collection not showing when I create an order
Harrow & ValeHaving trouble with...0
Pending SupportMedium1 h ago
#889 面料与订单不符，请核对 SS2104-02017
上海锦衣定制 · 静安店4489Wrong Items Delivered Upon Arrival4
OpenLow2 h ago
#890 Request garment shipment for 2 shirts
Kestrel Tailoring4509Request garment shipment (paid)0
Pending SupportLow3 h ago
#887 Updated pricing sheet for Q4
Maison LenoirUpdated Pricing Sheet2
OpenLow4 h ago
#885 Request for New Fabric Book(s) | Linen bunch for spring
Old Quay ClothiersRequest for New Fabric Book(s)0
Pending SupportMediumYesterday
#883 My order is experiencing a delay
Harrow & Vale4512My Order is Experiencing a Delay5
Re-OpenHighYesterday
#881 Order form freezes on the measurements step
The Cambridge Gentleman's Outfitters & Wedding Hire (Trumpington Road branch)Experiencing Specific Bug Consistently6
9 of 9updated ↓
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#861
Measurement Issue | Sleeve length check before cutting
Pending Support ResponseHigh[Admin] Orders › Measurement IssueOrder #4521
Original messageopened by W. LinRJ staff · on behalf of Atelier North17 Oct 16:10
Hello R., we are writing regarding order 4521-1. The jacket sleeve length is 63.5 cm, 1.5 cm shorter than the last order for this customer (recalled from 4398). Please confirm the value with the customer before we begin cutting. Best regards, RJ MTM Success Team
Products4521-1 | Jacket4521-2 | Trousers
sleeve-compare.jpgimage · 1.2 MB
2 earlier replies
RH
R. HainesAtelier North18 Oct 14:11
Yes, 88 is correct. Can we also add a monogram “SC” to the left cuff of the shirt?
cuff-ref.jpgimage · 840 KBStatus → Pending Support Response · automatic on the shop's reply · 14:11
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TicketType Free
Status
Resolved
SeverityHigh
Category[Admin] Orders
Sub CategoryMeasurement Issue
Status, severity and category save togetherSave
Open
Pending Retailer Response
Pending Support Response
Resolved
Closed
Re-Open is set by the shop's re-open path; it is not offered here.
Shopowner of the ticket
ShopAtelier NorthAccount#312 · settles in USDOpened byW. Lin · RJ staff
All tickets from this shopOrder4521
StatusManufacturingShopperS. Chen
4521-1-22-Piece · JA + TR
4521-3Shirt · SH
Open orderopens beside the thread
Wallet actionUSD 1,240.00
Who pays · Atelier NorthDebit or credit…
Latest activity4 rows
R. Haines has left a comment17 Oct 22:40
E. Byrne has left a comment18 Oct 09:05
R. Haines has left a comment18 Oct 14:11
#861 saved · Status Resolved · Atelier North is emailedUndo · proposal