New ticket

staff opens a ticket to a shop

/admin/tickets/new

Type

FreePremium (disabled)

Title *

Fabric Out of Stock | 228149 Worsted Navy

Category *

[Admin] Orders

Sub Category

Fabric Out of Stock

Staff-only category ([Admin])

Brand *

Kestrel

Kestrel Tailoring#327 · kestrel · USD

Kestrel & Rowe#402 · USD

brandname, username or email

Order ID

pick a brand first

Severity

High

Please Explain Your Problem In Detail *

BIU•RecordSelect Template

At least 10 characters. This becomes the original message the shop reads first.

Upload Attachments

Drop images or videos (≤ 15 MB each) or browse

Starts at Pending Retailer Response · the shop is emailedCancelCreate ticket

Who gets it

ShopKestrel TailoringAccount#327 · USDWalletUSD 2,310.50

The ticket's owner is the shop you pick here — there is no staff assignee.

After you pick an order

The Order ID search lists this shop's orders. Sub-orders show as Products on the ticket.

Put Order On HoldOffered today only from the Orders list (Raise Ticket). Here it would be new.

proposal

Second create card today

The index also has “Technical Support — Get help with website related issues”. Open question 9.